Customer Experience

Cybersecurity awareness customer experience — from planning to measurable results

Awareness programs fail in the gaps between vendors, tools and stakeholders. CyberX delivers one team across planning and execution, one suite of platforms and one set of measurements — connected by unified communication so nothing slips between handoffs.

See How We Run Your Program →Request a Program Walkthrough ▶
Cybersecurity awareness customer experience — a CyberX specialist guiding your program
What End-to-End Means

What an End-to-End Cybersecurity Awareness Customer Experience Means

"End-to-end" gets used by every vendor. Here it means one team plans the program with you, helps you launch it on the X-Suite platforms, and supports you after launch as the program matures — no internal handoffs to fight through, which is what closes the gap between buying a platform and changing behaviour.

Planning

Discovery, audience analysis, threat-context mapping and format selection — before any platform is configured.

Execution

Launch, configuration, content production, and integration with your identity and learning systems.

Continuous Support

Ongoing program management, campaign tuning, engagement reviews and platform optimisation as the program matures.

AwareX program phases and campaign view
HubX communication feed for awareness stakeholders
Unified Communication

Unified Communication Across Every Channel

Awareness programs touch a lot of stakeholders — CISO, GRC, HR, internal comms, line managers, employees. One team coordinates across email, the HubX comm center, MeetX video meetings and direct messaging, so requests don't fall through cracks and updates aren't repeated three times.

Runs through HubX for the comm center and MeetX for meetings, so every conversation stays in one thread.
Personalised Journeys

Personalised Journeys, Not Generic Onboarding

A bank with 30,000 employees and a SAMA mandate has a different journey from a 200-person tech firm. CyberX builds the journey around your starting point — awareness maturity, regulatory context, internal culture, existing tooling — and adjusts as the program evolves.

  • Journey shaped by your current awareness maturity
  • Regulatory and compliance context built in from day one
  • Matched to your internal culture and language
  • Adjusted as the program evolves, not fixed at signature
LMSX personalised learning path
AwareX awareness and risk index measurement
Measurement

Measurement That Goes Beyond Completion

Most awareness programs measure training completion. Useful, but not the same as risk reduction. The X-Suite measures four behavioural signals alongside it, so the story lands on "is human risk actually dropping?" rather than "who finished the course".

Security Awareness Index

Per-employee, per-department and organization-wide awareness measurement from AwareX.

Risk Index

Behaviour-based risk score from AwareX, complementing the awareness signal.

Phishing Risk Score

Per-employee risk from PhishX, calculated from actual simulation behaviour.

Compliance Tracking

Five-state compliance tracking across the policy program through PolicyX.

Continuous Support

Continuous Support, Not Contract-and-Disappear

Continuous support is the part most platform vendors quietly exit after the contract is signed. CyberX stays embedded, treating post-launch as the most important phase rather than the least.

For teams that want CyberX to run day-to-day campaigns and tuning, that extends into full managed program management.

Fast Response

A support model built around response speed and service efficiency, not ticket queues.

Dedicated Specialist

One awareness specialist coordinates planning, launch and ongoing support.

Managed Program Option

CyberX runs day-to-day campaigns and tuning while your team focuses on strategy.

MeetX meetings for continuous program support

See how we run your program

Book a walkthrough of the operating model — planning, execution, support and measurement, end to end.

See How We Run Your Program →
FAQ

Frequently Asked Questions

Three connected phases: planning (discovery, audience analysis, format selection), execution (launch, configuration, content production, integrations) and continuous support (ongoing program management, campaign tuning, optimisation). One team across all three.
A dedicated awareness specialist coordinates planning, launch and ongoing support. Communication runs through your preferred channel — email, HubX, MeetX or direct.
Response times depend on the support tier, but the operating model is built around fast response and service efficiency.
Beyond training completion: the Security Awareness Index and Risk Index in AwareX, phishing risk scores in PhishX, gamified awareness in GameX, and policy compliance state in PolicyX — a behavioural picture, not a completion percentage.
Yes. The program is built around your operational and compliance context, including the frameworks your governance team operates under. Specific framework alignment is confirmed during discovery.
PolicyX has a full Arabic and English interface, and Creative Content produces Arabic and English materials. Platform-specific coverage is confirmed during the planning call.
Yes — continuous support extends into ongoing program management, for teams that want CyberX running day-to-day campaigns and tuning while leadership focuses on strategy.

Ready to start?

Tell us about your awareness program. We'll come back with a tailored plan within a week.

See How We Run Your Program →Download the Customer Experience One-Pager (PDF)
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